Patient Check-In / Front Desk Coordinator
Brain and Spine Center - Chandler
Patient Check-In / Front Desk Coordinator
Full Time • Brain and Spine Center - Chandler
Supportive environment with amazing leadership, great teamwork, and continuous learning and growth.
Benefits:
- Paid time off
- 401(k) matching
- Dental insurance
Position Overview
We are looking for a professional, friendly, and highly organized Patient Check-In/Front Desk Coordinator to join our medical clinic. This position is responsible for creating a positive patient experience from the moment a patient walks through the door while ensuring check-in, scheduling, and front-office processes are handled accurately and efficiently.
Key Responsibilities
We are looking for a professional, friendly, and highly organized Patient Check-In/Front Desk Coordinator to join our medical clinic. This position is responsible for creating a positive patient experience from the moment a patient walks through the door while ensuring check-in, scheduling, and front-office processes are handled accurately and efficiently.
Key Responsibilities
- Greet patients warmly and professionally upon arrival.
- Check patients in and verify demographic, insurance, and contact information.
- Collect copays, balances, and other patient payments when applicable.
- Ensure all required patient paperwork and forms are completed.
- Confirm and update insurance information and identification.
- Notify clinical staff when patients arrive and maintain accurate patient flow.
- Answer incoming phone calls and direct calls to the appropriate department or staff member.
- Schedule, reschedule, and confirm patient appointments according to clinic guidelines.
- Monitor the waiting room and communicate delays appropriately.
- Handle patient questions and concerns professionally and know when to escalate issues to management or clinical staff.
- Maintain patient confidentiality and follow HIPAA requirements.
- Keep the front desk and waiting area organized and professional.
- Document patient interactions and relevant information accurately.
- Work closely with providers, nurses/NPs/PAs, billing, scheduling, and other departments.
- Follow all clinic policies and procedures.
- Help maintain a positive, respectful, and team-oriented work environment.
Compensation: $17.50 - $19.50 per hour
We are looking for experienced and caring professionals to join the Brain and Spine Center family. Our staff provides compassionate, comprehensive neurological care to our patients and their families. Ideal candidates should possess exceptional communication and patient-relations skills. If you're looking for an opportunity to make a difference in people's lives, this is the the place for you!
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401k
Health, Vision, Dental Insurance